Returns & Warranties

Fresh Air Guarantee

Every item we sell comes with our 100% satisfaction guarantee. If you decide that your new and unused item is not going to work out, you have 10 days to return your purchase. We’ll get you set up with a return for either a full refund or an exchange. Simple.


In-Store Purchases

No Refunds on sale items or special orders. Returns require original receipt, must be in unused condition, have original packaging and must occur within 10 days of purchase.


Online Sales Return

No Refunds on sale items or special orders*. Returns require original receipt, must be in unused condition, have original packaging and must occur within 10 days of purchase.

To process a Return call (250) 763 3425 and follow the prompts for the online department, or email shop@freshair.ca to let us know you'd like to start a return.

Please provide when calling/emailing with the following:

  • name on the order
  • order date
  • name of the item you wish to return
  • reason for return

Return product to:

Fresh Air Kelowna
Attn: Online Sales
555 Groves Ave. Kelowna BC
V1Y 4Y8

Once we receive your order in the original packaging and deem it unused, we will then issue the refund onto the card used for the original transaction.

Please Note

All items must be returned in their original condition, including the manufacturer's packaging, tags, documentation and any accessories. Returned packages may be refused or returned to buyer if any of these conditions are not met.

Buyers are responsible for return shipping and insurance, except in the event of our error. We strongly suggest obtaining a tracking number.

*No returns on bikes including special orders

*No returns on any skis/boards that have been mounted


When Will I Receive My Return?

Refunds will be issued after the warehouse receives, inspects and processes your return which can take up to 5 business days after receipt of the product. You will receive a confirmation email when your return has been processed. Refunds will be issued via the same method in which the order was paid. Credit card refunds can take 3-5 business days to reflect on your statement.