Shipping
Free Shipping on orders over $150*
Enjoy free standard shipping within Canada on orders over $150*
*excludes trainers, racks and Thule carriers and Bikes
*please see our policy below regarding bikes
Free Pick-Up & Deliveries Available
We're offering free in-store pick-up during our business hours. We are also offering free deliveries to the Kelowna area (some restrictions apply). To learn more, please contact us.
Shipping Policy
Our goal is to get your product to you as quickly as possible and ship all orders within one to two business days in addition to the delivery times shown below. Extra processing time may be necessary during holidays and weekends.
Orders are sent via Canada Post Ground unless otherwise specified. All orders being shipped may take one to two business days to process, in addition to the delivery times shown. If you would like an expedited package or signature upon delivery, please contact online@freshair.ca prior to purchase and we can quote you for this service.
A $29.99 shipping and handling fee will be added to all orders under $150*. Please note that we are not able to ship certain bikes, trainers, other large/heavy items, or items at our discretion. If you are unsure if your item qualifies for shipping please do not hesitate to contact us prior to purchase or see our restrictions below. Please note we are unable to ship outside of Canada.
Please note: Standard ground shipping does not include insurance. If you want to insure your shipment please email us at orders@freshair.ca to inquire. Unless you opt for a delivery to be signed for upon receipt Fresh Air cannot take responsibility for delivery.
Tracking Numbers
A Tracking Number will be emailed to you once your order has been shipped. To track your package please visit Canada Post (please visit UPS.com for numbers starting with 1Z)
Orders are sent via Canada Post Ground unless otherwise specified. All orders being shipped may take one to two business days to process, in addition to the delivery times shown.
Please note: Tracking may take 24 hours to update from the courier however on holidays and weekends you may experience a delayed update.
P.O. Boxes
All orders being delivered to a P.O. Box will be shipped via Canada Post. Because there is no signature option available for deliveries to a P.O. Box, Fresh Air cannot take responsibility for delivery.
Shipping Timelines
Standard Ground Shipping |
|||
Location | Under $150 | Over $150 | Delivery Estimate* |
Western Canada | $29.99 |
Free Standard Shipping | 2-5 business days |
Eastern Canada | $29.99 |
Free Standard Shipping | 4-7 business days |
Territories | $29.99 |
Free Standard Shipping | 7-21 business days |
*This is an estimate only. Please note that rural areas may take longer than estimated
*Standard ground shipping does not include insurance. If you want to ensure your shipment please email us at orders@freshair.ca to inquire
Restrictions
Bike Shipments
Specialized: We offer shipping on Specialized bikes within Canada for a $250 flat rate (bicycles and frames) and $350 for e-bikes.
Scott: We do not currently offer shipping on any Scott Bikes.
Electra: We offer shipping on Electra bikes within Canada for a $250 flat rate (bicycles and frames) and $350 for e-bike.
Trek: Trek bike models 2 years or older within Canada can be shipped for a $250 flat rate (bicycles and frames) and $350 for e-bikes.
*Please note shipping costs are subject to change based on rural locations and the Territories
*We do our best to fulfill all orders within Canada. Shipping restrictions or extra costs may apply to some products and destinations.
Oversized & Overweight Items
We currently do not offer shipping on overweight or oversized items such as bike racks, bike trainers and Thule trailers/carriers.
If you are unsure if your item qualifies for shipping please contact us at orders@freshair.ca
*Please note shipping costs are subject to change based on rural locations and the Territories
Refused Shipments
All shipments refused by the buyer for delivery will be charged a 40% restocking charge.