Shipping, Pickup & Deliveries
Free Shipping on
orders over $150
Enjoy free standard shipping when signed into your Fresh Air account.
*excludes all bikes, trainers and Thule carriers
Free Pick-Up/Curbside &
deliveries available
To make things easier and help keep our community safe, we're offering free in-store pick-up or curbside service during our business hours. We are also offering free deliveries to the Okanagan area (some restrictions apply). To learn more, please contact us.
Shipping Policy
Fast Delivery
Our goal is to get you your product as quickly as possible and ship all orders within two to five business days. A $29.99 shipping and handling fee will be added to all orders under $150. Please note that we are not able to ship bikes, trainers or other large/heavy items. If you are unsure if your item qualifies for shipping please do not hesitate to contact us prior to purchase.
In Store Pickup
Most orders are ready for pickup within one business day however some items may require extra time to process. You will be sent an email when your order is ready for pickup at your selected location.
Tracking Numbers
A Tracking Number will be emailed to you once your order has been shipped. To track your package, please visit UPS.com and enter the tracking number that was emailed to you.
Signing For Delivery
All deliveries MUST be signed for. Otherwise Fresh Air cannot take responsibility for delivery.
P.O. Boxes
All orders being delivered to a P.O. Box will be shipped via Canada Post. Because there is no signature option available for deliveries to a P.O. Box, Fresh Air cannot take responsibility for delivery.
Refused Shipments
All shipments refused by the buyer for delivery will be charged a 40% restocking charge.